Where Do We Start? (Part 4: Personalities)

It goes without saying that people make “the process.” They define the need for it and the changes to it. They use it. They get others to use it. Each one of these “tasks” requires the right grouping of people to get the job accomplished. The personalities of the people that you have identifying process needs, creating process change, and getting process used and followed are different. For example, you wouldn’t want a person who is drained by interacting with others leading the charge for process. You would want a team (two or more) of people that collectively represent personality types ranging from the “big picture” type to “the anal retentive” type. Together, they should be able to define or change process effectively. In 1992, Otto Kroeger with Janet M. Thuesen published "Type Talk at Work", a sequel to their book "Type Talk". To gain more insight into the importance of personality, you will want to peruse the chapters in their book or books before beginning down the process path. Although the information is dated, it is classic, and applies as much today as it did back then.