KAMO Consultancy, established in 1995, is a woman-owned company specializing in the improvement of management and engineering capabilities. KAMO Consultancy assists organizations with the design and implementation of continuous improvement programs that will help achieve business goals: reduce cost, meet schedules, improve quality, and increase delivered function. KAMO Consultancy is the embodiment of the principles and beliefs of its owner.

Jeanie Kitson has twenty-five years of experience in systems/software engineering and process improvement. She is currently a Visiting Scientist at the Carnegie Mellon University (CMU). Software Engineering Institute (SEI), a member of the United States Technical Advisory Group to ISO/JTC1 SC7 WG10, and is head of the United States delegation to the ISO/JTC1 SC7 WG22 .

Ms. Kitson is an SEI-authorized SCAMPI lead appraiser (Class A, B, C,and High Maturity appraisals). She is also licensed to deliver the SEI Introduction to CMMI course. As a CMMI SCAMPI lead appraiser, she has lead assessments with a CMMI scope up through maturity level 5.

In June, 2006, Ms. Kitson was elected to the inaugural SEI Code of Professional Conduct Review Board for CMMI Instructors and Lead Appraisers. The board is dedicated to maintaining ethical conduct within the SCAMPI lead appraiser community.

In 1993, Ms. Kitson was IBM's resident affiliate at the SEI where she supported the CMM-Based Appraisal Project. During this time, Ms. Kitson was also a founding member of an IBM consulting practice in Houston,Texas. Her focus areas were inspection, defect prevention, and measurement processes.

In 1991-1992, while on temporary assignment to the IBM Senior Vice President of Quality, she lectured on quality and met with customers at IBM's principal U.S. site for customer executive education, consistently receiving "Excellent" evaluations from customers. During this time, she guided IBM product development labs and manufacturing plants in improving their development processes to meet customer expectations and continued to support the IBM Onboard Space Shuttle Software Development Organization in a leadership role.

From 1986-1992, Ms. Kitson was privileged to be a member of the Onboard Space Shuttle Software Development Organization. During this time she played a key role in the continuous improvement of the organization’s development processes- managing 41 technical leads from the systems engineering, development, and independent validation and verification areas, and introducing process changes that increased productivity %24, while delivering defect-free software. The organization was recognized as a world leader in process and quality management, receiving SEI Maturity Level 5 in a NASA evaluation, being a two-time winner of the NASA Excellence Award for Quality and Productivity, and receiving unconditional ISO 9001 registration.

During her IBM career, Ms. Kitson acquired additional engineering skills as a member of an IBM product mechanical design team, and as a member of a product reliability, accessibility, and serviceability team. Ms. Kitson was also a member of an IBM IT organization developing software for use by human resources, research and development, and manufacturing including robotics.

As a supervisor of in a IBM General Products Division customer support center which handled 6700+ calls per day, Ms. Kitson analyzed customer problems, helped develop solutions, and then tracked their solution to closure. During her assignment at the customer support center she also conducted customer classes, and resolved personnel issues.

Ms. Kitson has extensive experience in course development and skills transfer. She has provided guidance and education to federal and commercial clients in a variety of industries including space, computer, defense, energy, finance, and health care. She has been recognized for her process innovation, her leadership skills, and for attaining high customer satisfaction. Ms. Kitson has received awards for technical and marketing achievements. She has been a frequent speaker, presenting at conferences throughout the U.S., Europe, and Asia.

Ms. Kitson has a Master of Science degree in Computer Science from the University of Missouri, College of Engineering and a Bachelor of Arts degree in Mathematics plus a life-time Secondary Education Certification from Central Methodist College. Ms. Kitson has also completed graduate-level courses in mechanical engineering at the University of Arizona, College of Engineering and Mines.

David H. Kitson served in a senior SEI leadership capacity in the software process area from early 1987 through the fall of 2005. He is continuing his relationship with the SEI as a Visiting Scientist.

Kitson started the Software Process Assessment Project in 1987 and was its project manager through January 1991; during the ensuing years he served as manager of the SEI Appraiser Program, member of the CMMI Product Development Team, and team lead for International Standards.

He is an active participant in ISO/IEC JTC1/SC7 as the International Convener of one working group and the United States Head of Delegation of another. He is also leading the United States' interest in the deployment of dual-outcome ISO and CMMI appraisals and a mapping of ISO 9001 to CMMI.

He is an instructor for the CMMI introduction and intermediate courses and an SEI authorized Lead Appraiser for SCAMPISM appraisal method. He also is a qualified observer for CMMI instructors and SCAMPI Lead Appraisers.

He has authored or co-authored several key SEI technical reports, including the first and second SEI reports on the state of the practice in software engineering. He has traveled widely within the U.S. and abroad to consult with organizations on their process improvement programs. He served on the 1992 Board of Examiners for the Malcolm Aldridge National Quality Award and was SEI representative on an in-depth review of the Federal Aviation Administration's Advanced Automation System program in 1994 sponsored by FAA Administrator David Hinson.

Prior to joining the SEI, Kitson was Program Manager for the General Electric Microelectronics Center, where he led the successful advancement of software engineering. Prior to General Electric, Kitson worked at Wang Laboratories, Inc.. as a senior engineer. His responsibilities included the development and support of automated systems for the design and fabrication of very large-scale integrated circuits and printed circuit boards. Kitson also led the customization of Hewlett-Packard operating system for a minicomputer-based CAD/CAM system. Many of these custom features were later incorporated into Hewlett-Packard's Real-Time Executive operating system.

Kitson's served in the Untied Sates Navy as Nuclear Engineering Officer on experimental nuclear submarines.

Kitson holds a bachelor's degree in mathematics and physics from Emporia State University in Emporia, Kansas; a master's degree in physics from Ohio University in Athens, Ohio; and a master's degree in computer science from Rensselaer Polytechnic Institute in Hartford, Connecticut. He has taught undergraduate and graduate computer science at Boston University.

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